Dear Dan, it was good to talk to you yesterday.
I just wanted to let you know that my mother and I were very happy with the work and professionalism shown by your teams during the repair and redecoration at my mothers property.
I was in the house when the repair team came in to replace the damaged floor boards in the landing airing cupboard. They arrived punctually and worked swiftly, efficiently and as unobtrusively as possible in the circumstances. They cleaned up well afterwards and my mother and I were both impressed.
Although I wasn't personally around when the decorators came in the following week, my brother was and both he and my mother have declared themselves very satisfied with both the work and the result.
Please pass on our thanks to both teams.